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Frequently Ask Questions

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT ?

WHAT CURRENCY ARE YOUR PRODUCT STATED IN?

SHIPPING AND TRACKING

WHY IS MY TRACKING NUMBER NOT UPDATING ?

HOW LONG DOES THE SHIPPING TAKE ?

ORDERS WITH INCORRECT ADDRESS INFORMATION

WHERE ARE YOUR PRODUCTS SHIP FROM ?

WHAT COUNTRIES DO YOU SHIP TO ?

WILL THERE BE DUTY/TAXES ON MY PACKAGE ?

RETURNS / EXCHANGES

WHAT IS YOUR REFUND POLICY ?

HOW DO I RETURN MY ORDER ?

SALE ITEMS

HOW DO I EXCHANGE MY ORDER ?

DAMAGED OR INCORRECT PRODUCTS

ORDERS EXCHANGES/CANCELLATIONS

HOW DO I EDIT OR CHANGE MY ORDER ?

HOW DO I CANCEL MY ORDERS ?

DISCOUNT CODES AND PRICE ADJUSTMENTS

SALE ITEMS

CONTACT INFORMATION - FOR QUESTIONS NOT ANSWERED ABOVE

HOW DO I CONTACT SHRY SHOP WITH QUESTIONS NOT ADDRESSED ABOVE ?


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